Shipping & Returns

1. Domestic Shipping Policies

We process and ship orders within 24 to 48 business hours from our laboratory. We ship across India through premium courier networks (including Bluedart, Delhivery, and Xpressbees). Delivery timelines:

• Metro Cities: 3 - 5 business days.
• Tier-2 & Tier-3 Cities: 4 - 7 business days.
• Rest of India: up to 10 business days.

2. Shipping Charges

We provide free standard shipping for all orders containing cart values above ₹999. For cart totals under ₹999, a flat delivery fee of ₹99 is appended during the review step of checkout.

3. Cancellation Policy

Orders can be cancelled before they are dispatched from our warehouse. Once the shipping label is generated and custom tracking codes are sent, cancellations are no longer possible.

4. Return and Replacement Guidelines

Due to the hygiene-sensitive nature of botanical skincare formulations, we do not accept general returns or exchanges for opened, used, or swatched products.

However, we will instantly process a free replacement or store credit refund if your order meets any of the following parameters:

• Formulations arrived leaking, broken, or physically damaged.
• Wrong item or size delivered.
• The products must be reported within 48 hours of delivery along with an unboxing video or photographs of the damage sent to our email support.

5. Refund Timelines

Once your request is approved, refund credits are processed within 5-7 business days back to your original payment gateway source. Cash on Delivery (COD) refunds will be issued to your bank account via UPI or net banking channels.